Your Name
What areas are you able to work
South Bucks (High Wycombe/Marlow/Aylesbury/Amersham) YesYes, with a travel chargeNo
Middlesex (Uxbridge-Stanmore-Ealing) YesYes, with a travel chargeNo
West Berkshire (Reading/Maidenhead/Slough) YesYes, with a travel chargeNo
London (All London Postcodes) YesYes, with a travel chargeNo
South Hertfordshire (Rickmansworth/Watford) YesYes, with a travel chargeNo
North Hertfordshire (Stevenage/Hitchin) YesYes, with a travel chargeNo
Oxfordshire (Henley/Headington/Bicester) YesYes, with a travel chargeNo
Surrey (Guildford /Dorking) YesYes, with a travel chargeNo
Do you have any further comments to add regarding travel?
Timings in a day – How well do you feel jobs are spaced out during a day? My days always run smoothlyI don’t always have enough time at check outsI don’t always have enough time at check ins or inventoriesI don’t always have enough time to get from one location to anotherKey collection sometimes is not considered
Comments
What type of jobs do you like and dislike? Please jot any reasons why you particularly don’t like a type of job in the notes section
Small, furnished inventories LikeDislike
Small unfurnished inventories LikeDislike
Large, furnished inventories LikeDislike
Large, Unfurnished inventories LikeDislike
Small, furnished Check ins LikeDislike
Small unfurnished Check ins LikeDislike
Large, furnished Check ins LikeDislike
Large, Unfurnished Check ins LikeDislike
Small, furnished Check outs LikeDislike
Small unfurnished Check outs LikeDislike
Large, furnished Check outs LikeDislike
Large, Unfurnished Check outs LikeDislike
Property inspections LikeDislike
Please explain what it is you dislike about the jobs that you've marked as "Dislike"
Who are your favourite and least favourite clients to work for?
Please describe what your ideal day as a clerk would look like
Compiling Of Jobs
Inventories
Do you use a typist? YesNoNo, but I would if it was a free service!
Any further comments?
How do you record dilapidations during an Inventory? 1. Photographs only2. Trusty pen and paper3. It's all in my head4. Other (If other explain below)
If you answered 2, 3 or 4 please explain your method below
How long will you give yourself for a 2-bedroom unfurnished property (from arrival at property to tenant arrival or key return)? Within 30 minutes30 minutes to 1 hour1 hour – 2 hours2 hours +
Do you feel you are being as efficient as is possible with your time or do you feel you would benefit from further assistance? I’m efficient, I’ve nailed it!Help please!
Routine at the property - From number 1 that you do when you arrive, to number 6 that you do last, list these in order using the drop down boxes:
Number 1 ---Photograph of the front of the propertyKey breakdown and photographsPhotographs of all roomsDictation or other recording techniqueSmoke alarm test/photographRecord meters and photograph Number 2 ---Photograph of the front of the propertyKey breakdown and photographsPhotographs of all roomsDictation or other recording techniqueSmoke alarm test/photographRecord meters and photograph Number 3 ---Photograph of the front of the propertyKey breakdown and photographsPhotographs of all roomsDictation or other recording techniqueSmoke alarm test/photographRecord meters and photograph Number 4 ---Photograph of the front of the propertyKey breakdown and photographsPhotographs of all roomsDictation or other recording techniqueSmoke alarm test/photographRecord meters and photograph Number 5 ---Photograph of the front of the propertyKey breakdown and photographsPhotographs of all roomsDictation or other recording techniqueSmoke alarm test/photographRecord meters and photograph Number 6 ---Photograph of the front of the propertyKey breakdown and photographsPhotographs of all roomsDictation or other recording techniqueSmoke alarm test/photographRecord meters and photograph
Check Outs & Check Ins
Do you use a typist? YesNoNo, but I would if it was a free service!I didn’t know you could do this, tell me how?
Do you take a hard copy of the report with you to the property? Yes, all the timeSometimesRarelyNeverI do for check outs but not check ins
How do you record dilapidations during a Check In and Check Out? 1. Photographs only2. Trusty pen and paper3. It's all in my head4. Other (If other explain below)
How long will you give yourself for a 2-bedroom unfurnished property at CHECK IN (from arrival at property to when you aim to leave/tenants arrive)? Within 30 minutes30 minutes to 1 hour1 hour – 2 hours2 hours +
How long will you give yourself for a 2-bedroom unfurnished property at CHECK OUT (from arrival at property to when you aim to leave/tenants arrive)? Within 30 minutes30 minutes to 1 hour1 hour – 2 hours2 hours +
Routine at the property during CI/CO - From number 1 that you do when you arrive, to number 6 that you do last, list these in order using the drop down boxes:
How competent and confident do you feel when meeting tenants? 1. Fully confident2. I receive difficult questions that I am unsure how to answer, if so explain what below
If you answered 2, please explain in more detail below
Is there any procedure that you would like discussed at the upcoming advanced training?
Customer Service
Do you feel 24 hours is a reasonable response time for customer service queries? YesNo (if not, explain why not below) If you chose "No" please explain why below
Does the ‘Enquiries Template’ make a query easier to respond to, if not how could it be improved? YesNo (if not, explain why not below)
If you chose "no", please explain why and how could it be improved?
Out of 5 with 5 being fully confident, how comfortable do you feel in being able to respond to enquiries (agents, tenants, Landlords) directly? ---1 - Not confident at all2345 - Fully Confident
Would you be comfortable with an agent, tenant or landlord receiving your contact number? Yes to allAgent yes but not tenant or landlordNo to all
Do you feel you struggle with, have a higher customer service percentage, or would just benefit from further training with any particular style of report? Check outsCheck ins (inventory updates)InventoriesNone
Do you feel you struggle with, have a higher customer service percentage, or would just benefit from further training with any of the below? LiabilityLevel of detailMetersKeysAlarmsTerminologyFormatting old style check outsNoOther (mention in comments below)
If other, please explain more below
Are there any areas of the industry that you feel that you would benefit from further information on?
Do you feel you have all of the correct tools and equipment to complete the job?
Other
Do you have any comments on the current accounting processes?
Are there any improvements that you can see to the management system when either scheduling or completing work (app@hinchpm.com)?
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